E-911
FAQ
Here we have answered some of the most commonly asked questions of 911. If you have a question that is not
on this list, please contact us and we will answer yours individually.
Q: What is
E-911?
Q: When should I call
911?
Q: What should I do
if I call 911 accidentally?
Q: Why does the 911 operator ask so many questions?
Q: What is E-911?
A: Enhanced 911, or E-911, is an enhanced version of a typical Caller ID system. Enhanced 911
displays the caller's name, phone number, street address, apartment or space numbers, the type of phone, and
a recommendation for police, fire, or ambulance response. It also keeps numbers from being blocked, even if
they are unlisted.
Having the location immediately displayed on each 911 call
allows the dispatcher to quickly confirm the location where help is needed. The sooner our dispatchers can
verify a location, the sooner they can send help to you.
Q: When should I call 911?
911 is for
emergencies or things that could become emergencies.
- Is there a threat to life or
property?
- Are you or someone else the victim of a
crime?
- Do you have a police
emergency?
- Do you or someone else have a medical
emergency?
- Do you need the fire department?
If the situation seems urgent and has the potential to
become dangerous, call 911. Dispatchers will determine whether your call should be handled by 911. All other
calls should be directed to our non-emergency number: (706) 367-1911.
Q: What should I do if I call 911
accidentally?
If you accidentally dial 911, do
not hang up. Stay on the line and tell the dispatcher that everything is alright. If you don't, the
dispatcher will send law enforcement to your home to check on you.
Q: Why does the 911 operator ask so
many questions?
Emergency dispatchers need to get accurate information to allow
officers to make the best decision on how to approach the situation. Dispatchers handling emergency medical
and fire calls must also consider the well-being of the public and the safety of the firefighters and
paramedics. Callers will be asked:
- Where
- What
- Who
- When
- (maybe) Why
The information you provide a dispatcher is relayed to
responding officers, paramedics or firefighters while they are on their way to the call.
| 