Enhanced 911 Communications (E-911)
The E-911 division consists of a division
director, four shift supervisors, and twelve full-time communications officers. Together these employees staff and operate the
Public Safety Answering Point for Jackson County. Full-time dispatchers are additionally supported
by approximately twenty part-time communications officers to provide access to the universal emergency
number, 911. The Jackson
County Sherriff’s Department also supports this division with additional communications officers located in
the same center. Departmental
cooperation of this magnitude ensures the timely and efficient dispatching of essential emergency
officers with E-911 work rotating twelve hour shifts staffing the E-911 Center twenty-four hours a day,
seven days a week. Personnel receive emergency and non-emergency calls from the public through
dedicated emergency 911 lines and standard phone lines that are dedicated for non-emergency use. When an
emergency occurs in Jackson County, the public calls 911 from a landline or cell phone and their call is sent
directly to the 911 center where the call is answered and the appropriate help is sent to the caller by the
communciations officers. Communications officers are often the first point of contact the public has with any
branch of public safety in Jackson County when they have or witness an emergency. Staff with E-911 are trained to
receive any type of emergency call and they also provide scripted emergency medical information to callers in life
threatening situations to assist while the caller waits for the ambulance and first responders to arrive.
This medical information provides immediate care for but is not limited to providing CPR, stopping significant
bleeding, childbirth, caring for burns etc. This medical information is provided to the caller only in emergency
situations and citizens should not call 911 for medical advice.
Communications personnel do not just answer the
phone when it rings. Once they receive information from a caller, the operator must determine what assistance to
send the caller. Once the operator determines the service required, he or she dispatches the particular service
over a two-way radio. Information pertient to the call is relayed to responders through the radio
and the responding service requests additional resources as necessary. It is the responsibity of the communications
officer to ensure that all requests are handled in an appropriate time frame and they also check on units while
they are on calls to ensure the safety of the crew(s).
officers are required to attend a fourty-eight hour Basic Communications Officer course that provides them with the
tools required to handle emergency calls. During this course, personnel are also taught the many regulations that
govern the information they deal with daily such as drivers license and vehicle
registration inquiries, checking computerized databases for wanted persons, and entering items into the
statewide computer system when there is a stolen vehicle or a missing person.